Cancellation and Order Change Policy.
All sales are final after 2 hours from the time the order was placed. Once an order has exceeded the 2 hour window, no changes/cancellations are possible. Similarly, if you wish to add to your order, Broth RX reserves the right to treat any additions as a second order.
While we do not accept returns for food products, we will issue credit for products that are damaged en route to their destination. Once the product leaves our warehouse and is shipped to you it cannot be restocked or resold to another customer. If there is a problem with your shipment, contact us via e-mail [email protected] and we will work together to find a solution. To seek credit, please email us the following information:
-Damaged product item description
-Condition of damaged product upon arrival, including pictures
-Date and time package was received
Thank you for your cooperation and understanding. Once an order has been handed to shipping provider, Broth Rx is no longer responsible for the contents. We encourage our customers to use the tracking information we'll provide to track shipments and retrieve their items promptly. Our broth is shipped frozen and packaged with dry ice, this will keep your broth frozen until you arrive home. Your bone broth shipment should be placed in the refrigerator or freezer as soon as possible after arrival.